At Singh Desi Pizza, customer satisfaction is our top priority. We strive to serve you hot, fresh, and delicious pizzas every time. However, if you’re not satisfied with your order due to any valid reason, we’re here to help.
Returns
As our products are freshly prepared food items, they are non-returnable once delivered or picked up. We do not accept returns of any edible items unless:
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The wrong item was delivered.
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The order was damaged/spoiled upon arrival.
Refund Policy
You may be eligible for a full or partial refund in the following cases:
Incorrect Order Delivered
– You received a completely different item than what you ordered.Spoiled or Damaged Food
– The food was not in consumable condition upon delivery (e.g. spilled, cold, stale).Order Not Delivered
– If you were charged but did not receive your order, and no delivery attempt was made.Double Payment or Failed Transactions
– If your account was charged twice or the transaction failed but money was deducted.
Conditions for Refund
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You must report the issue within 30 minutes of receiving your order.
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A clear photo or video proof may be required for quality/delivery issues.
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Refunds will be made through the original payment method and may take 5–7 business days.
Non-Refundable Case
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Change of mind after food has been prepared/delivered.
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Delayed delivery due to external factors (traffic, rain, etc.).
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Minor taste or spice level differences (as per personal preference).
Need Help?
If you face any issue with your order, please contact us immediately:
Phone No. – +91 81969 07777
Email –jpysinghsolution@gmail.com
WhatsApp: [Insert WhatsApp Link]
Support Hours: 10 AM – 11 PM (All Days)
